Shipping in Canada
Ground – orders up to $100.00 - shipping charge $10.00
Ground – orders over $100.00 – FREE SHIPPING (see exceptions below)*
No C.O.D. orders. COD customers can phone or email usto make arrangements.
Shipping to addresses in major centers in Quebec and Ontario are 1 - 2 days for delivery. Delivery time is the same for Express and Priority. Orders received from the major centers requesting Express or Priority shipping will be reverted to standard ground rates unless specifically requested in the notes field.
*Over sized and/or overweight items, will be subject to additional shipping charges. You will be notified prior to shipment
Shipping in U.S.A.
Ground - orders up to $100.00 – shipping charge $12.00
Ground – orders over $100.00 – FREE SHIPPING (see exceptions below)*
*Over sized and/or overweight items, will be subject to additional shipping charges. You will be notified prior to shipment.
International Shipping Rates as indicated when ordering.
Express, Priority, and Air shipments by Federal Express or Canada Post are available at the posted prices.
Special shipping and handling are available should a customer ask for it.
If we have your email address you will be notified by the carrier when your package is shipped and will include a tracking number and any other information provided by the carrier. If you order via our web site, you will be additionally notified from our site.
We ship everything insured. Lost or damaged packages are the responsibility of the carrier. We will do everything we can to facilitate and expedite your claim.
Defective merchandise will be replaced. If not available, a store credit will be issued. We must be notified before returning anything.
Any smallpackage that meets the criteria of Small Packet (Petite Paquet), can be sent that way at a cheaper rate. The downside is that insurance is limited to $45.00. If you agree, then we will ship that way, otherwise it will go fully insured. Prices for Small Package shipping is not an option on the web site.Should you want Small Package shipping, then please indicate this in the notes field of our order. We will charge accordingly.
